Refund and Cancellation Policy for Paint From Photo

Effective Date: August 28, 2023

Hello and welcome to the refund and cancellation policy for the Paint From Photo web app, developed by MaikelDeLaat.NL. We're committed to providing you with a clear understanding of our policies to ensure a positive experience. Please take a moment to review the details below.

Eligibility Criteria for Refunds

You are eligible for a refund if you encounter critical bugs that hinder your ability to use the app, such as being unable to run the app in the latest browser version, facing multiple errors when opening supported image formats, or being unable to export an image.

Refund Timeframe

Refund requests are accepted within the following timeframe:
- Up until one week before the conclusion of your current billing cycle.

Request Process

If you encounter any of the mentioned issues, please reach out to our support team. You can use the contact form on our website or send an email to paintfromphoto@maikeldelaat.nl Provide a clear description of the problems you're facing and the reason for your refund request.

Proof of Purchase

To process your refund, we'll need the following information:

Refund Method

Upon approval of your refund request, the refunded amount will be transferred to the bank account you initially used for the subscription payment. This ensures a secure and seamless transaction.

Cancellation Policy

If you wish to cancel your subscription within 14 days of the initial purchase and have not used the app, you are entitled to a full refund. After this period, cancellations will take effect at the end of your current billing cycle. To cancel, please send an email to our support team at paintfromphoto@maikeldelaat.nl.

Special Cases

In case the app is discontinued, users will be eligible for a pro-rated refund based on the remaining duration of their subscription.

Contact Information

For any questions, concerns, or assistance with refunds, cancellations, or other matters, don't hesitate to reach out to our customer support team at paintfromphoto@maikeldelaat.nl. We're here to help.

Thank you for choosing the Paint From Photo web app. We appreciate your trust and look forward to providing you with a great experience.

Best regards,

Maikel de Laat
Developer, Paint From Photo
MaikelDeLaat.NL